![]() I will fax my paperwork every 10 minutes, surely when they get back to the office tomorrow, some incompetent will see my fax and actually do their job by updating my account. I am also told the offices are closed due to the recent hurricane where the faxes are received but I can go ahead and fax again. I informed the supervisor I spoke with today that I would be looking for another bank to finance the remainder of my car loan as Ally is the most incompetent bank I have ever had to deal with. ![]() As I am repeatedly sending the faxes, I am also including my fax transmission report showing the previous fax was transmitted successfully. I called again today and lo and behold, there is no update to my account they have not received the fax yet. I never received a phone call and my current registration is expired. Needless to say, it is now October 31, 2012. I asked how he proposed to do that without my fax and I was told he would just look at my address on file and send it based on that. ![]() they will update your account." I am told by a supervisor at this point that they, Ally, will go ahead and send the information to the State of MD. I asked, "Is there any way to call the office that retrieves the faxes to ensure that maybe it was left on the fax machine?" "No, that is not possible, when the fax is received. ![]() "Oh yes, that is the correct number," I was told when I gave the fax number. I was asked by 5 different people what fax number I sent it to. I called back on October 24 and was informed the fax was never received as my account had no update. ![]()
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